The support that you will get from your cloud hosting company is very important, no matter if you have pre-sales questions and you aren't a client yet, or you have some technical issue with an active account. Timely and clear info about a question or an issue will save you lots of time and efforts, not mentioning that this is generally an indicator that you are ordering from an actual website hosting supplier not from a reseller. When you buy a hosting account from a company that doesn't own its servers and it cannot access them right away, it's almost certain that you will wait for a few days to receive a response to any question, thus your web sites may remain offline for quite some time. In comparison, a supplier which provides different ways of communication and has a support team that is available any time can assist you right away and help you reduce or completely avoid any downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance in a timely manner, that's why our cloud hosting services include 24/7 tech support along with various options for contact. If you do not have an account yet, you can phone us or come on our live chat and talk to a live representative, so as to find out about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up getting a service that you cannot use effectively. In case you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it requires further analysis. Unlike the majority of suppliers out there today, we answer to all tickets within an hour, so you won't have to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to get quick assistance, especially when your web site is not running effectively for whatever reason. Our Linux semi-dedicated hosting service include 24/7 customer and technical support, so that if something happens, you will be able to use plenty of methods to contact us - phone line with a couple of local numbers internationally, live chat, emails and support tickets. The first two choices are for billing, pre-sales and general issues, so in case you don't have an account yet, for example, you can find additional information regarding our solutions, or we will assist you with less demanding technical problems. The other two options are for solely technical matters or anything that is more time-consuming as it's much easier to follow the correspondence between you and our technical support crew. The warranted maximum response time for them is merely an hour, the actual one - 15-20 minutes, so you will not have to wait for an entire day in order to get assistance as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Servers
If you buy a VPS server from us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local phone numbers in the United States, the United Kingdom and Australia as well as a live chat service. If you are an active customer and you require help with some technical issue that requires longer time to investigate or resolve, you will be able to open a support ticket through your billing account or you'll be able to send an email and we'll take care of the issue and send you a reply within one hour. The reply time is warranted 24/7, which includes holidays and weekends, yet for the vast majority of issues it takes less than 30 minutes to get support. Our support service covers your VPS as well as all pre-installed software it includes, so if you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get quick support in general, let alone if you operate an entire server, that's why each dedicated server that we supply comes with 24/7 support with one-hour answer time guarantee regardless of the problem. This service is 100 % free for all problems with your server or the software that was installed from our admins through the setup, therefore you can contact us as many times as you would like, even during holidays. You can either open a support ticket from your billing section or you could send an email message, and the actual answer time for either of these rarely surpasses 30 minutes as we have admins available 24 / 7. In case you require general information about our servers or you've got any kind of billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you could take advantage of our live chat service and speak to a representative online. For third-party software support, we provide a Managed Services upgrade, which you'll be able to add to your server plan through the billing Control Panel.