There are several ways to touch base with the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you select is a ticketing system. It’s the least complicated medium of correspondence for many reasons. If no customer support staff representative is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will always be received. Plus, you can copy/paste extensive pieces of info without having to worry about printing mistakes, and in case a given issue requires more time to be fixed or a number of replies need to be exchanged, all the info will be in one and the same place, so each party can always see the comments written by the other one. The negative side of using tickets to get in touch with your web hosting company is that they are often separate from the hosting platform, which suggests that if you have to provide info or to follow instructions, you will need to use at least two different admin interfaces and this number might grow in case you desire to manage a handful of domains. Furthermore, many web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst you are browsing your files or configuring different settings. The ticketing system is being closely monitored 24-7-365 by our customer support team members and the ticket response time is maximum 60 minutes, but it rarely takes more than twenty minutes to get support. In stark contrast to some companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and request information regarding any technical or billing issue. Also, you can see a number of informational articles, which will help you handle the most common problems on your own.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting service, so you won’t need a separate support platform to get in touch with our client service staff – you can do that on the spot the moment you run into a difficulty. Sending a new ticket requires a few mouse clicks and tracking down an older one is just as simple. With our clever search functionality, you can quickly track down any ticket that you have already sent. You can submit a ticket at any moment in time as our technical support team representatives are on duty 24/7/365 and reply in no more than one hour, although it rarely takes that much to get a response. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about needing to log in and out of two or more platforms to fix a simple problem.