If you ever have any questions associated with your hosting account or you encounter a problem with your sites, you will need to contact the respective hosting company’s technical support team. It may not make any difference how fast they’ll reply when you've got a query of a general nature, but an issue like a thwarted software app update, for instance, may result in your site becoming damaged or unavailable on the World Wide Web. And the longer you have to wait for the support team to lend you a hand, the longer the site will be inoperational. In case you offer goods or services online, any outage will affect your site in a harmful way and you can lose existing or potential clients. Lots of web hosting providers, predominantly resellers, answer tickets and e-mails within twenty four hours, but in the online realm that’s much too long, as customers will rarely revisit a site that’s not functioning correctly over a prolonged time period.
One-Hour Response Guarantee in Cloud Hosting
If you’re using any of our Linux cloud hosting and you’ve got a query or run into a certain complication, you can get in touch with us 24x7 by submitting a trouble ticket or by sending an e-mail and we guarantee that you will obtain a reply in less than sixty minutes. If the issue can be solved, we’ll do it before we reply, whilst if there is something that you have to do on your end, we will provide you with all the needed info – what possible solutions to try, what settings to check, etc. Typically, you’ll get an answer within less than 30 minutes, so waiting for hours and hours on end or even for more than 1 day to receive support is something unthinkable. Our one-hour reply guarantee is valid for any question that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take advantage of our stunningly fast support service. You’ll obtain an answer to any trouble ticket submitted through the web hosting Control Panel or email sent to our tech and client support staff in no more than sixty minutes. The response time is guaranteed and it applies regardless of the matter – billing or technical. It often takes substantially less time to investigate and fix a problem. We’ll provide you with more details if the solution entails something that has to be done on your end. In case you contact us during official holidays or weekends, the response time will be the same and because of the fact that our support staff is working 24-7-365, you’ll obtain immediate help for virtually any billing, general or technical issue no matter what time of day or night it is.