You can find a lot of cloud hosting companies on the market, yet the majority of them are resellers who have restricted resources, especially when it comes to support. One way to distinguish them is the option to contact the company by phone. The level of support that you will receive via this particular way of communication varies depending on the provider - a few of them provide you with expert phone support, various others offer general and customer support only since some issues are more time-consuming and it is quicker to be resolved via a support ticket, particularly when the issue has to be escalated. Still, it is good to know that you can always reach your web hosting supplier since there are countless small-scale problems which can be managed efficiently and timely through a telephone call, not mentioning that you are able to get additional information regarding the services even before you become a customer.
Phone Support in Cloud Hosting
All our cloud hosting plans include phone support fourteen hrs a day even on public holidays, therefore if you do not have an account yet, you will be able to call and learn more about our services or whether we will meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you will be able to call the phone number which is nearer to you. If you are an existing customer, we can assist you in a timely manner with all of the general and billing issues as well as with various tech issues so as to save you time and efforts - we acknowledge the fact that in some cases it is much easier consult with a live person to get things done promptly. Of course, some issues simply cannot be resolved on the phone, so in such a case you're able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we provide include real-time phone support for 14 hours every day. If you hesitate which package is appropriate for your sites, you'd like to find out more about the plan's specifications or you'd like to have any other info about our services, you are able to call any of the local phone numbers that we have in the United States of America, the UK and Australia and our customer support agents will help you. If you already own an account, you'll be able to contact us about sales and general issues, although we're usually able to assist with many technical issues as well. For strictly tech troubles you'll need to employ our built-in ticketing system where the conversation between you and our tech support team will be in one place, which is the better option when your problem can take more time to be taken care of or it needs to be escalated to our sysadmins.